Shipping Information - DHL Express, Delivery Times & Free Shipping
Shipping Information
At ToTintor Jewelry, we make sure your order is shipped safely and delivered quickly worldwide. We partner with DHL Express to provide secure and reliable international shipping.
Shipping Method
All orders are shipped via DHL Express for fast and secure delivery. You will receive a tracking number as soon as your package is collected by DHL.
Processing & Delivery Time
- Processing Time: Please allow 2–3 business days before shipment.
- Delivery Time: Orders usually arrive within 2–8 business days depending on destination.
Duties & Taxes
We cover all customs duties and taxes – so there are no additional charges upon delivery.
Shipment Tracking
Once your order is shipped, you will receive an email with a tracking link so you can follow your package every step of the way.
Free Shipping Countries
We are happy to offer free shipping to selected countries worldwide. Click on a region below to see the full list:
- Angola
- Burkina Faso
- Burundi
- Benin
- Botswana
- Cameroon
- Congo, The Democratic Republic of
- Central African Republic
- Congo
- Egypt
- Eritrea
- Ethiopia
- Gabon
- Ghana
- Gambia
- Guinea-Equatorial
- Kenya
- Liberia
- Lesotho
- Libya
- Morocco
- Madagascar
- Mali
- Malawi
- Mozambique
- Namibia
- Niger
- Nigeria
- Rwanda
- Senegal
- Sierra Leone
- South Sudan
- Sudan
- Swaziland
- Chad
- Togo
- Tanzania
- Uganda
- South Africa
- Zambia
- Zimbabwe
- Mauritius
- United Arab Emirates
- Bangladesh
- China, People's Republic
- Hong Kong SAR, China
- India
- Israel
- Indonesia
- Japan
- Jordan
- Korea, Republic of (South Korea)
- Kuwait
- Lao People's Democratic Republic
- Lebanon
- Sri Lanka
- Myanmar
- Mongolia
- Macao SAR, China
- Maldives
- Malaysia
- Oman
- Pakistan
- Qatar
- Saudi Arabia
- Singapore
- Thailand
- Timor Leste
- Taiwan
- Turkey
- Vietnam
- Andorra
- Albania
- Austria
- Bosnia and Herzegovina
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Gibraltar
- Greece
- Hungary
- Iceland
- Ireland, Republic of
- Italy
- Jersey
- Latvia
- Lithuania
- Luxembourg
- Liechtenstein
- Monaco
- Montenegro, Republic of
- Malta
- Netherlands, The
- Norway
- Poland
- Portugal
- Romania
- Serbia, Republic of
- Slovakia
- Slovenia
- Spain
- Switzerland
- Sweden
- United Kingdom
- Vatican City State
- Antigua
- Bahamas
- Barbados
- Belize
- Bermuda
- Canada
- Cayman Islands
- Costa Rica
- Dominica
- Dominican Republic
- Grenada
- Guatemala
- Haiti
- Honduras
- Jamaica
- Mexico
- Nicaragua
- Panama
- Puerto Rico
- St. Kitts
- St. Lucia
- St. Vincent
- Trinidad and Tobago
- United States of America
- Virgin Islands (British)
- Virgin Islands (US)
- Argentina
- Bolivia
- Brazil
- Chile
- Colombia
- Ecuador
- French Guiana
- Guyana (British)
- Paraguay
- Peru
- Uruguay
- Venezuela
- Australia
- Fiji
- New Zealand
- Papua New Guinea
- Tahiti
- Vanuatu
- Aruba
- Canary Islands, The
- Martinique
- Montserrat
- Reunion, Island of
- Bonaire
- Curacao
- St. Eustatius
- St. Maarten
- Nevis
- St. Barthelemy
- Mayotte
- New Caledonia
- Turks and Caicos Islands
Delivery Policy & Customer Responsibilities
All customer orders are delivered by a carrier engaged by ToTintor. Please review the following terms:
- Inspection: Customers must inspect goods upon delivery and report any visible damage to the courier immediately.
- Damage after delivery: If damage is noticed later, contact us at info@totintor.com.
- Incorrect items: If incorrectly delivered items are refused, the courier records the error and contacts ToTintor.
- Customer error: If the customer makes a mistake (wrong address/refusal), return shipping is paid by the customer.
- Defective or wrong items: ToTintor covers shipping costs if the item is defective or incorrect.
- Delays: In case of carrier delays, costs are borne by the courier.
- Specific delivery requests: Add notes at checkout (e.g., birthday, event) so we can accommodate.
Delivery Costs: All delivery costs are covered by ToTintor.
