FAQ
What materials are used in TO TINTOR jewelry?
Our jewelry is crafted from high-quality 925 sterling silver and natural, raw crystals. Each piece is carefully designed to highlight the beauty of these materials, making it unique and truly one of a kind.
Do you offer unisex designs?
TO TINTOR jewelry is designed to be gender-neutral, with timeless pieces that suit all styles and preferences.
Is each piece handmade?
Every TO TINTOR piece is crafted by hand with attention to detail, ensuring that no two pieces are exactly the same.
How long does it take to receive an order?
Orders are shipped via DHL Express. Please allow 2–3 business days for us to process and ship your order. Delivery usually takes an additional 2–8 business days, depending on your location.
Do you cover customs and taxes?
TO TINTOR covers all customs fees and taxes on international orders, so you won’t have any unexpected charges upon delivery.
How will I know when my order has shipped?
Once your order is shipped, we’ll send you a tracking number so you can follow its journey right to your door.
What countries do you ship to?
We offer free worldwide shipping. For a full list of countries we deliver to, please visit our shipping page.
What is your return policy?
We want you to love your TO TINTOR jewelry! If you’re not fully satisfied, please contact us within 14 days of receiving your order, and we’ll be happy to assist with a return or exchange.
How can I contact TO TINTOR for more questions?
You can reach us at info@totintor.com for any additional inquiries. Our team is always happy to help!
What is patina in TO TINTOR jewelry?
Patina is a natural, darkened layer that forms on the surface of sterling silver due to a process called oxidation. At TO TINTOR, we intentionally use this technique on certain pieces to add depth, character, and a unique finish to the jewelry
How is the oxidation process done?
Our oxidation process is carefully controlled to ensure a rich, darkened effect that enhances the beauty of the natural silver. Each piece undergoes a unique treatment that brings out subtle contrasts and highlights in the metal.
Will the patina wear off over time?
Yes, patina is not permanent and may wear off gradually with regular use, especially on areas that are frequently touched. This creates a natural, aged look, which many wearers appreciate as it gives the piece a unique character over time.
How can I preserve the patina on my jewelry?
To keep the patina looking its best, avoid exposure to harsh chemicals, water, and abrasive materials. Store your jewelry in a dry place, ideally in a jewelry box or pouch, to protect the finish when not in use.
Does the oxidation process affect the durability of the jewelry?
Not at all. Oxidation only affects the surface layer and does not weaken or harm the structure of the silver. It’s purely aesthetic and adds a beautiful, rustic character to the piece.
What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, and American Express. Additional payment options may be available depending on your location.
Is it safe to make a payment on your website?
Yes, absolutely. Our site uses secure SSL encryption to protect your information. All payment details are securely processed, and we do not store sensitive payment information on our servers.
What should I do if my payment was declined?
If your payment was declined, please double-check your payment information and ensure that your card has sufficient funds. If the issue persists, contact your bank or reach out to us at info@totintor.com for assistance.
Do you charge sales tax or VAT?
The prices listed on our website include applicable taxes. For international orders, TO TINTOR covers customs and duties to make your shopping experience hassle-free.
Will I receive a confirmation after payment?
Yes, you’ll receive an email confirmation with your order details shortly after completing your payment. If you don’t see it, please check your spam or promotions folder, or contact us to confirm your order.
How do I know if my payment went through successfully?
Once your payment is processed, you’ll see a confirmation message on the website and receive a confirmation email. If you don’t receive it, contact us to verify your order status.
In what currency will I be charged?
All payments will be effected in Serbian currency – dinar (RSD).
The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank.
When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations.
As a result of this conversion, there is a possibility of a slight difference from the original price stated on our website.
How can I check the current exchange rate for RSD?
You can check the exchange rate for Serbian Dinars (RSD) through your bank or online currency converters to see how the RSD rate applies to your currency.
How can I preserve the patina and oxidized finish?
To maintain the darkened patina or oxidized finish, avoid rubbing the surface excessively. Store your jewelry in a dry place and away from direct sunlight. Over time, the patina may naturally lighten, giving the piece a unique character.
Can I use silver polish on my jewelry?
If your piece has an oxidized finish, avoid using silver polish, as it can remove the darkened look. For other silver pieces, use a silver polishing cloth gently to restore shine without affecting any intricate detailing.
What should I do if my jewelry gets scratched?
Minor scratches can often be buffed out by a professional jeweler. For more significant scratches or wear, feel free to contact us, and we can recommend the best options for refreshing your piece.
Does TO TINTOR jewelry come with any quality marks or guarantees?
All TO TINTOR jewelry pieces feature official state quality marks of origin, as well as our unique manufacturer’s mark. These marks certify the authenticity and quality of our materials, providing assurance that each piece meets high standards and is crafted with genuine care and precision.
Does sterling silver tarnish?
Yes, sterling silver naturally tarnishes over time when exposed to air, moisture, and certain chemicals. This is a normal process and can be easily addressed with proper cleaning and care.
How do I clean sterling silver?
You can clean your sterling silver jewelry using a soft polishing cloth. Gently rub the jewelry, rinse it thoroughly, and pat it dry with a lint-free cloth.
Does sterling silver turn green?
Sterling silver itself does not turn green. However, in rare cases, certain individuals may experience a reaction between their skin and the small amount of copper alloy in sterling silver, resulting in a greenish tint. This is harmless and can be cleaned easily.
Is sterling silver real silver?
Yes, sterling silver is real silver. It consists of 92.5% pure silver and 7.5% of other metals (usually copper) for added strength and durability.
What’s the difference between sterling silver and pure silver?
Pure silver is 99.9% silver, which is soft and less practical for jewelry. Sterling silver is 92.5% silver mixed with 7.5% other metals, making it more durable and ideal for everyday wear.
Is sterling silver hypoallergenic?
Yes, sterling silver is generally hypoallergenic and safe for most people to wear. The small amount of copper alloy in sterling silver rarely causes skin irritation. If you have extremely sensitive skin, sterling silver is a great choice.
Does sterling silver rust?
No, sterling silver does not rust. Regular cleaning will keep your jewelry looking beautiful and shiny.
