What materials are used in ToTintor jewelry?

Our jewelry is crafted from high-quality 925 sterling silver and natural, raw crystals. Each piece is unique and one of a kind.

Do you offer unisex designs?

Yes. ToTintor jewelry is designed to be gender-neutral, with timeless pieces that suit all styles and preferences.

Is each piece handmade?

Every ToTintor piece is handcrafted in Belgrade with meticulous attention to detail, ensuring no two pieces are alike.

How long does it take to receive an order?

Orders are shipped via DHL Express. Please allow 2–3 business days for processing and 2–8 business days for delivery.

Do you cover customs and taxes?

Yes, ToTintor covers all customs fees and taxes on international orders.

How will I know when my order has shipped?

You’ll receive an email with a DHL tracking number once your order has been dispatched.

What countries do you ship to?

We offer free worldwide shipping. See our full Shipping Details page for the complete list of countries.

What is your return policy?

You may return or exchange items within 14 days of receiving your order, provided they are unworn and in original packaging. Personalized jewelry is non-returnable. See our Return Policy for details.

Do you offer refunds if I change my mind?

Yes. Contact us within 14 days, and we’ll assist with a refund according to our policy.

What is patina in ToTintor jewelry?

Patina is a natural, darkened layer on sterling silver, created through oxidation to add depth and uniqueness.

Will the patina wear off?

Yes, it may fade gradually with regular use, giving your jewelry a natural aged look.

How can I preserve the patina?

Avoid water, harsh chemicals, and abrasion. Store jewelry in a dry place, preferably in a pouch or box.

What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, American Express). Payments are processed securely.

In what currency will I be charged?

All payments are processed in Serbian Dinar (RSD). Conversion is applied by your bank or credit card provider at the current exchange rate.

Is it safe to make a payment on your site?

Yes, our website uses SSL encryption, and all payment data is securely processed.

How should I clean my ToTintor jewelry?

Clean with a soft, lint-free cloth. Avoid harsh chemicals. For oxidized pieces, do not use silver polish.

Can I wear jewelry in the shower or while swimming?

We recommend removing your jewelry before swimming, showering, or exercising to prevent tarnishing.

Will my jewelry change color over time?

Yes, sterling silver may naturally tarnish and develop patina, adding to its unique character.

How can I contact ToTintor?

Email us at info@totintor.com for any questions. We’re always happy to help.